IdeaWall is the most effective way to receive customer feedback and an understanding of what your customers want. Having a great customer feedback software like IdeaWall can single-handedly improve the success of your business.

The IdeaWall is advertised as “smarter customer feedback management software”, but using the software for customer feedback is only one of many things the very versatile IdeaWall can do.

The IdeaWall can also be put to great use in the internal workings of your business. Do your employees have ideas on how to improve customer service? Do they have ideas on how to improve your products? Employees are dealing with customers day in and day out, and sometimes it can be very hard to keep up with everything. Using a combination of internal and external feedback can make achieving customer satisfaction that much easier. Your employees are very creative, and using the IdeaWall internally can really boost your business.

Take a simple example: Is your company having a company party soon? Try using IdeaWall to plan out the event to make sure everyone is having a good time. For example it could be very useful to find out what food you may want to cater, or the best option for entertainment/activities that would go on at the party. Now take it up a notch and imagine that you’re gearing up to release a new version of your software product. Use the IdeaWall to get internal feedback from your team about what changes you should focus on first, which of the customer ideas would be the best to implement on this release, and when to start testing according to the accumulated availability of your team. Ensure a smooth software release with the help of internal feedback.

To summarize, IdeaWall might be the best customer feedback management software out there, but it can be extremely effective using it internally.

Categorised in: Feedback Management, Internal Feedback

This post was written by Eric Nelson