If you sell retail, you have thrown yourself at the mercy of your customers. Each product that you design has the potential to hit it big or ﬂop like a pancake and lose you thousands of dollars. How do you navigate through the dangerous mine ﬁeld of attempting to please the ever-changing market of retail customers?
With a good customer feedback management system, that’s how. Customers who shop retail are notoriously open about their lives, their likes, their dislikes, and their experience with your company. They spread their information to friends, family, coworkers, and whoever else will listen. It’s important to make yourself one of those people who falls into the “whoever else” category. This way, you can ensure that you are gleaning the right information to build products and options that your customers will love, instead of just following current trends and hoping it holds true for your customers, too.
With the IdeaWall, you can use a two-way exchange to develop good rapport with your customers along with good products, and then watch as the beneﬁts of an honest conversation take monetary form before your eyes. It’s never too late to get started, so make today the day that your company turned over a new leaf.customer feedback, customer feedback management software, customer feedback software, customer service, ideawall
This post was written by Hallie Dunn