Customer feedback is an industry that formed itself. From the very beginning of consumer-based markets, came an onslaught of opinions from folks who were buying the products — perhaps it was fruit, or tools, or livestock. Even in this kind of setting, customers had their opinions and they made an effort to improve their experience by relating those opinions to the seller however they could.
That may have been effective in the primitive stages of consumerism, but sellers have since become a bit wiser about the intricate necessity of customer feedback. Instead of relying on the customer to be the driving force behind feedback, companies are now the main facilitators. Because you benefit so much, as a company, from the opinions of the masses, it’s extremely advantageous to regulate your system in a way that encourages and processes customer feedback fairly. One of the most effective tools to use is the customer feedback forum. In this setting, anyone with internet access can come to share ideas and thoughts on the topic in question, which means that no voice is left unheard. IdeaWall’s forums are particularly useful for gleaning important information, as the system will automatically float the most popular ideas to the top so that your company will never miss out on the next big thing.
Don’t let your company live in the dark ages. Take command of your customer feedback management and give the people what they really want!feedback forums
This post was written by Hallie Dunn