Tag Archive: how to listen

The Luxury of Listening

February 24, 2017 Published by

When the world of customer service feedback first was beginning to come on the scene, it was a complicated dance performed between companies and consumers to evoke the right kind of interaction and encourage the flow of real information between both parties. It can still be difficult, in…

How to Listen

May 10, 2016 Published by

In an ideal world, interactions between a business and a customer would be a logical and rational experience from both sides. In fact, consumers and agents would both like to believe that they are able to approach the situation with a clear head and relay their side of the…