Tag Archive: etiquette

The Proper Form for Forums

April 21, 2016 Published by

Building a forum is a delicate process which takes planning, patience, and a lot of flexibility. A forum is a small community, meaning that there are norms and rules that must be followed in order for communication to take place. They may seem like formalities, but breaking them can…

Dealing with Difficult Customers

February 25, 2016 Published by

Your customers often have valid frustrations and difficult experiences that can make interactions rough. Listening with an empathetic ear, though, will show you the way to providing this kind of customer with good customer service, because it’s easy to see what they need and how they feel.

But every once…