Tag Archive: customer service listening

The Luxury of Listening

February 24, 2017 Published by

When the world of customer service feedback first was beginning to come on the scene, it was a complicated dance performed between companies and consumers to evoke the right kind of interaction and encourage the flow of real information between both parties. It can still be difficult, in…

4 Steps to the Full Experience

September 16, 2016 Published by

Customer Experience

Providing the 5-star customer experience that every company looks for includes a lot more than just luck and hope. This kind of interaction between the customer and the company should not just be an exchange of information and a business transaction, but an experience and a relationship. The…

Letting Your Customers Feel the Love

September 15, 2016 Published by

Customer Appreciation

Customer appreciation is a category that can have very muddy boundaries and goals. Success in this undefined category, however, can bring about success in your customer service endeavors. In general, customer appreciation is definitely worth pursuing.

Customers who are returning to the company make up a vast majority of…

Listen More; Talk Less

July 31, 2016 Published by

In the 1980’s the Coca-Cola Company released a product they dubbed “New Coke,” after a long session of brainstorming and internal meetings and data crunching. The launch was expensive, the advertising was widespread, and the product was projected to inflate the sales rates for not only New Coke but…