When you collect feedback for a company, it can often be a hairy business. Many customers will have information or opinions to share which are not on your radar, not related to your actual company, or otherwise off-the-mark. This is a fairly frequent problem with open-ended feedback options, like…
Let’s face it: your business wouldn’t exist without cash flow. It’s not a topic that people like to throw around, but at the end of the day, what sort of business could really survive without a good income? But the sentiment behind the action is where you can really…
Customer feedback is one of the few categories of product development in which businesses are expected to meet customers on their own turf. Normally, customers don’t want to talk about or spend their time on your product unless they are in the store, whether that be virtually or…
Collecting usable customer feedback is a process. Despite what you might think, not every half-baked idea is a winner — but it is true that all ideas have the potential to become a game changer for your company. An open mind can lead to a lot of open doors,…