Latest Posts

Bouncing off the Buyers. Bingo, Bango, Bongo.

January 5, 2017 Published by

Collecting usable customer feedback is a process. Despite what you might think, not every half-baked idea is a winner — but it is true that all ideas have the potential to become a game changer for your company. An open mind can lead to a lot of open doors,…

How to Listen

December 23, 2016 Published by

When you have implemented a customer feedback management system, it’s appropriate to feel a sense of accomplishment for what you’ve done for your customers and your company. Employing the customer opinion in your future business plans is absolutely necessary for a successful company. But simply creating an environment in…

Taking Command of Your Feedback

December 16, 2016 Published by

Customer feedback is an industry that formed itself. From the very beginning of consumer-based markets, came an onslaught of opinions from folks who were buying the products — perhaps it was fruit, or tools, or livestock. Even in this kind of setting, customers had their opinions and they made…

The Advantages of Variety

December 15, 2016 Published by

Many customer feedback systems are not reaching their full potential for the simple fact that there is only one way to share your opinion. Customer feedback surveys usually give a few answers, but customers have to stay in the box of those answers. Some feedback systems don’t give everyone…