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Emphasize & Prioritize Your Feedback

January 6, 2017 Published by

Collecting customer feedback is a hairy business — how do you know which submissions are gold, and which ones aren’t so helpful? How do you sift your way through what may be hundreds or even thousands of entries worth of customer opinions, without dropping the ball?

There are a couple…

Bouncing off the Buyers. Bingo, Bango, Bongo.

January 5, 2017 Published by

Collecting usable customer feedback is a process. Despite what you might think, not every half-baked idea is a winner — but it is true that all ideas have the potential to become a game changer for your company. An open mind can lead to a lot of open doors,…

How to Listen

December 23, 2016 Published by

When you have implemented a customer feedback management system, it’s appropriate to feel a sense of accomplishment for what you’ve done for your customers and your company. Employing the customer opinion in your future business plans is absolutely necessary for a successful company. But simply creating an environment in…