Latest Posts

How to Listen

May 10, 2016 Published by

In an ideal world, interactions between a business and a customer would be a logical and rational experience from both sides. In fact, consumers and agents would both like to believe that they are able to approach the situation with a clear head and relay their side of the…

Creating a Customer for Life

May 5, 2016 Published by

Growing up in a small town can have its downsides, but it can also teach someone a whole lot about personal interactions and customer service. In a big city you can blend into the cracks, get lost in the currents of people and receive bland, impersonal service from every…

Using User Generated Content

April 27, 2016 Published by

User generated content (UGC) is specifically information put out into the online world by people who are not professionals. Users are the masses, who are willing to express their opinions and share their experiences online for virtually no exchange, and it’s a whole world of useful information that successful…