Latest Posts

Creating a Customer for Life

May 5, 2016 Published by

Growing up in a small town can have its downsides, but it can also teach someone a whole lot about personal interactions and customer service. In a big city you can blend into the cracks, get lost in the currents of people and receive bland, impersonal service from every…

Using User Generated Content

April 27, 2016 Published by

User generated content (UGC) is specifically information put out into the online world by people who are not professionals. Users are the masses, who are willing to express their opinions and share their experiences online for virtually no exchange, and it’s a whole world of useful information that successful…

Top Four Factors in Customer Feedback

April 22, 2016 Published by

Supporting your customers is an imperative part of building the perfect business. To do this, you have to know what is going on inside the customer’s head. What do they like? What do they need? The only person who can answer this, is the customer. To get to that…