Customer feedback is no bed of roses. Receiving feedback can be a positive experience, however, regardless of the type of information that you are given. It’s all a matter of perspective, reception, and how you use the information moving forward.
Customers who express concerns with your product or service,…
If you take feedback to its core, what you are really asking is for someone to care enough about you to be open and honest with their experience. In a friendly setting, it isn’t usually very lucrative to outright ask someone what they want to happen. That can…
When the world of customer service feedback first was beginning to come on the scene, it was a complicated dance performed between companies and consumers to evoke the right kind of interaction and encourage the flow of real information between both parties. It can still be difficult, in…
As we’ve stated in other posts, the need for your company to collect customer feedback is absolutely necessary to run a successful operation. The buyers are the lifeblood of the business, with the insight and experience to tell you what is working for your company and what may…