Customer appreciation is a category that can have very muddy boundaries and goals. Success in this undefined category, however, can bring about success in your customer service endeavors. In general, customer appreciation is definitely worth pursuing.
Customers who are returning to the company make up a vast majority of the sales numbers that you’ll be able to post. A great reason to show that group the appreciation and respect that you as a company have. Honesty in this department can make the difference between a good quarter and the best quarter of the year. But how do you do that?
The simple answer is to ensure that your customers’ voices are heard. Allowing your customers to access such a powerful tool as the IdeaWall will ensure that your company has a front seat to the best ideas, input, critique, and compliments that your buyer base has to offer. This kind of leverage can lead to a steady stream of workplace improvement, where employees and customers are able to conflate their interests to invent the ideal work environment.
With an open ear environment like the IdeaWall provides, customers will feel secure in their standing with your company as a valued component to the company growth.customer feedback, customer feedback management software, customer feedback software, customer service listening, feedback management, feedback management software
This post was written by Hallie Dunn