engaging employees

The work/life balance is an oft-talked about metric for measuring employee satisfaction. It’s important to maintain a high level of satisfaction with employees, in order to maintain the health of your company at large. But how is this accomplished?

If employees are feeling disengaged and burnt out by their workload, chances are you will see a noticeable up rise in complaints, poor performance, and callouts. If such circumstances go unaddressed, the energy of this behavior can grow to influence other employees, and cause an even larger motion of dissatisfaction across the board. It’s a slippery slope. It’s not an overstatement to say the ensuring the mental and physical health of your employees is absolutely pivotal to ensuring the success of your company and the happiness of your clientele. So to keep your employees satisfied, you must put them at the forefront of your priorities.

Listening to employee input is an easy start. As the primary users for your product and the people who are most familiar with the front lines of customer service, what your employees have to say is far and away the most important feedback available. Some of it may just be blowing off steam, but there is always an underlying truth to the theme. So take advice from your agents, and let them in on current progress for related changes. Allowing employees to be a part of the company growth is a great way to ensure that each person feels a sense of ownership over their work and their work environment. This way it’s less like clocking in, and more like a paid session of self-improvement. That can be very validating. Another route to ensuring their comfort is to be a part of their lives. If someone who works for you is going through a hard time, listen when they’re speaking. Bring up such taboo topics as time-off requests before the employee does, if you think that may help. Invest yourself in the lives of your people, and you will find that enriching those lives is just a side effect.

The bottom line is, if you engage with your workers, your workers will engage right back. When genuine positive energy is something that employees are able to find in the workplace, the difference in performance levels and overall satisfaction

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This post was written by Hallie Dunn

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