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A Winning Customer Feedback Strategy

July 1, 2016 Published by

When it comes to customer feedback, there are many ways to take advantage of new technologies. Forum-based feedback software designed to capture, manage, and prioritize customer feedback utilizing community discussions and voting is one of the premier ways to make this happen. In this type of feedback system, users…

The Value of the VOC

May 17, 2016 Published by

The Voice of the Customer (VOC) is a movement in customer service to start listening to the customer when they’re just being themselves, rather than gathering your feedback from cut-and-dried, clinical customer feedback form situations. In today’s technology era, customers are all over Facebook, Twitter, Instagram, Pintrest, and a…