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Taking Command of Your Feedback

December 16, 2016 Published by

Customer feedback is an industry that formed itself. From the very beginning of consumer-based markets, came an onslaught of opinions from folks who were buying the products — perhaps it was fruit, or tools, or livestock. Even in this kind of setting, customers had their opinions and they made…

The Strength of Forums

October 7, 2016 Published by

Collecting customer feedback can be approached in a broad variety of ways, all with their differing advantages and disadvantages. Exploring the options is a solid plan to find the method or methods which work best for your company. As it unfolds, there are a few important things to keep…

Supporting Your Moderators

September 23, 2016 Published by

Working with customer feedback forums have a huge advantage in that the best and most popular opinions automatically float to the top of the list. This gives users and moderators alike a good look at what the public eye sees as the company‚Äôs strongest or weakest points, so that…

Managing an IdeaWall forum

July 6, 2016 Published by

Gathering customer feedback using forums and voting is more than just about the votes and the forum. There is a level of administrative management that must be met for feedback software to really fit your company’s specific needs. The IdeaWall is a no-compromises solution that will get your the…