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The Fate of Your Feedback

October 6, 2016 Published by

Ultimately, what is the point of collecting and sifting through endless piles of customer opinion? Where does the benefit lie? When it comes to customer input, the result is ROI.

ROI, Return on Investment, is one of the main bastions of a business plan which will keep your sails open…

The Uniqueness of the Customer

September 29, 2016 Published by

Customer feedback is one of the most lucrative, beneficial, positive changes to the business world in recent history. Businesses in the past had been built on a single great idea, which flourished into a company, and maintained itself from then on. How do you stay afloat in today’s…

Supporting Your Moderators

September 23, 2016 Published by

Working with customer feedback forums have a huge advantage in that the best and most popular opinions automatically float to the top of the list. This gives users and moderators alike a good look at what the public eye sees as the company’s strongest or weakest points, so that…