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Your Feedback Fallback

October 14, 2016 Published by

Who do you listen to when it comes to collecting feedback? Managing the information involves more than just sorting through a complaints jar at the front desk. There are many people and bodies who wish to make their voices known, so it’s important that you put the right emphasis…

4 Steps to the Full Experience

September 16, 2016 Published by

Customer Experience

Providing the 5-star customer experience that every company looks for includes a lot more than just luck and hope. This kind of interaction between the customer and the company should not just be an exchange of information and a business transaction, but an experience and a relationship. The…

Feedback Management: Making Employees Happy

August 5, 2016 Published by

Sifting through the feedback you’ve received from customers can be a lengthy, but extremely fruitful job. Some of the most pertinent company information is held within the customer’s mind, and utilizing your feedback properly can have a huge impact on the success of your company. But customers are only…