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Walking in Your Customers’ Shoes

June 9, 2016 Published by

As a business, usually have the basics of customer service down before you even kickoff the products for the first time. Having a powerful customer service solution on your side, in-taking tickets and resolving concerns, and setting up a multi-channel system are almost a given when you start to…

Creating a Customer for Life

May 5, 2016 Published by

Growing up in a small town can have its downsides, but it can also teach someone a whole lot about personal interactions and customer service. In a big city you can blend into the cracks, get lost in the currents of people and receive bland, impersonal service from every…

Dealing with Difficult Customers

February 25, 2016 Published by

Your customers often have valid frustrations and difficult experiences that can make interactions rough. Listening with an empathetic ear, though, will show you the way to providing this kind of customer with good customer service, because it’s easy to see what they need and how they feel.

But every once…