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4 Steps to the Full Experience

September 16, 2016 Published by

Customer Experience

Providing the 5-star customer experience that every company looks for includes a lot more than just luck and hope. This kind of interaction between the customer and the company should not just be an exchange of information and a business transaction, but an experience and a relationship. The…

Letting Your Customers Feel the Love

September 15, 2016 Published by

Customer Appreciation

Customer appreciation is a category that can have very muddy boundaries and goals. Success in this undefined category, however, can bring about success in your customer service endeavors. In general, customer appreciation is definitely worth pursuing.

Customers who are returning to the company make up a vast majority of…

The IdeaWall: Retail’s Best Friend!

August 26, 2016 Published by

If you sell retail, you have thrown yourself at the mercy of your customers. Each product that you design has the potential to hit it big or flop like a pancake and lose you thousands of dollars. How do you navigate through the dangerous mine field of attempting to…

Engaging Customers by Engaging Employees

July 5, 2016 Published by

The work/life balance is an oft-talked about metric for measuring employee satisfaction. It’s important to maintain a high level of satisfaction with employees, in order to maintain the health of your company at large. But how is this accomplished?

If employees are feeling disengaged and burnt out by their workload,…