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Making Lemonade

March 10, 2017 Published by

Customer feedback is no bed of roses. Receiving feedback can be a positive experience, however, regardless of the type of information that you are given. It’s all a matter of perspective, reception, and how you use the information moving forward.

Customers who express concerns with your product or service,…

The Luxury of Listening

February 24, 2017 Published by

When the world of customer service feedback first was beginning to come on the scene, it was a complicated dance performed between companies and consumers to evoke the right kind of interaction and encourage the flow of real information between both parties. It can still be difficult, in…