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Letting Your Customers Feel the Love

September 15, 2016 Published by

Customer Appreciation

Customer appreciation is a category that can have very muddy boundaries and goals. Success in this undefined category, however, can bring about success in your customer service endeavors. In general, customer appreciation is definitely worth pursuing.

Customers who are returning to the company make up a vast majority of…

How to Listen

May 10, 2016 Published by

In an ideal world, interactions between a business and a customer would be a logical and rational experience from both sides. In fact, consumers and agents would both like to believe that they are able to approach the situation with a clear head and relay their side of the…