Author Archives for Hallie Dunn


Using User Generated Content

April 27, 2016 11:20 am Published by Leave your thoughts

User generated content (UGC) is specifically information put out into the online world by people who are not professionals. Users are the masses, who are willing to express their opinions and share their experiences online for virtually no exchange, and it’s a whole world of useful information that successful companies... Read More


Top Four Factors in Customer Feedback

April 22, 2016 10:00 am Published by Leave your thoughts

Supporting your customers is an imperative part of building the perfect business. To do this, you have to know what is going on inside the customer’s head. What do they like? What do they need? The only person who can answer this, is the customer. To get to that information,... Read More

The Proper Form for Forums

The Proper Form for Forums

April 21, 2016 12:30 pm Published by 1 Comment

Building a forum is a delicate process which takes planning, patience, and a lot of flexibility. A forum is a small community, meaning that there are norms and rules that must be followed in order for communication to take place. They may seem like formalities, but breaking them can yield... Read More


Dealing with Difficult Customers

February 25, 2016 12:30 pm Published by Leave your thoughts

Your customers often have valid frustrations and difficult experiences that can make interactions rough. Listening with an empathetic ear, though, will show you the way to providing this kind of customer with good customer service, because it’s easy to see what they need and how they feel. But every once... Read More