Author Archives for Hallie Dunn

using-product-roadmaps

Mapping Your Way to Success

March 31, 2017 3:48 pm Published by Comments Off on Mapping Your Way to Success

When you gather feedback from your customers there are a few key points to make sure you are hitting, in order to ensure that your findings are effective. You’ll need to give your customers the kind of comfort that would encourage honest responses, your methods need to have flexibility to... Read More


Feedback Forums

The Fantastic Forum

March 17, 2017 12:30 pm Published by Comments Off on The Fantastic Forum

Managing your customer feedback front doesn’t have to be a complicated business. One of the best ways to collect customer feedback is by use of a forum — which has demonstrable advantages over other methods. The first reason you’ll want to get in on the forum game is that the... Read More


voice-of-the-customer

Making Lemonade

March 10, 2017 2:35 pm Published by Comments Off on Making Lemonade

Customer feedback is no bed of roses. Receiving feedback can be a positive experience, however, regardless of the type of information that you are given. It’s all a matter of perspective, reception, and how you use the information moving forward. Customers who express concerns with your product or service, in... Read More


The Proper Form for Forums

Encourage & Engage: How to Generate Feedback

March 3, 2017 12:30 pm Published by Comments Off on Encourage & Engage: How to Generate Feedback

If you take feedback to its core, what you are really asking is for someone to care enough about you to be open and honest with their experience. In a friendly setting, it isn’t usually very lucrative to outright ask someone what they want to happen. That can seem too... Read More