Author Archives for Hallie Dunn

Feedback Forums

The Fantastic Forum

March 17, 2017 12:30 pm Published by Comments Off on The Fantastic Forum

Managing your customer feedback front doesn’t have to be a complicated business. One of the best ways to collect customer feedback is by use of a forum — which has demonstrable advantages over other methods. The first reason you’ll want to get in on the forum game is that the... Read More


voice-of-the-customer

Making Lemonade

March 10, 2017 2:35 pm Published by Comments Off on Making Lemonade

Customer feedback is no bed of roses. Receiving feedback can be a positive experience, however, regardless of the type of information that you are given. It’s all a matter of perspective, reception, and how you use the information moving forward. Customers who express concerns with your product or service, in... Read More


The Proper Form for Forums

Encourage & Engage: How to Generate Feedback

March 3, 2017 12:30 pm Published by Comments Off on Encourage & Engage: How to Generate Feedback

If you take feedback to its core, what you are really asking is for someone to care enough about you to be open and honest with their experience. In a friendly setting, it isn’t usually very lucrative to outright ask someone what they want to happen. That can seem too... Read More


how-to-listen

The Luxury of Listening

February 24, 2017 12:30 pm Published by Comments Off on The Luxury of Listening

When the world of customer service feedback first was beginning to come on the scene, it was a complicated dance performed between companies and consumers to evoke the right kind of interaction and encourage the flow of real information between both parties. It can still be difficult, in today’s era... Read More