When the world of customer service feedback first was beginning to come on the scene, it was a complicated dance performed between companies and consumers to evoke the right kind of interaction and encourage the flow of real information between both parties. It can still be difficult, in…
As we’ve stated in other posts, the need for your company to collect customer feedback is absolutely necessary to run a successful operation. The buyers are the lifeblood of the business, with the insight and experience to tell you what is working for your company and what may…
Collecting feedback for your company is imperative if you want to move forward in the right direction for the business. The only way you can truly know how the product is being received and what parts are working or not working for your customers, is to ask them directly….
Collecting information from your customers is just a starting point for a full suite of useful activity that you can garner from having a fully developed customer feedback management system. With the right kind of software, you will be able to generate the kind of positive experiences that will…