When you ask your customers to participate in feedback, sometimes the information provided can fall into the cracks. This is particularly so if the customer has occasioned to type up a response for a survey in the “other” field, or simply presented a representative of your company with a…
Customer feedback is extremely important to point your company in the right direction. Customer feedback surveys are one way of collecting data, but ultimately, the canned results they produce lack the power of inspiration to really give back to the asking company.
When you are making choices in moving…
Great businesses are formed upon great ideas. Everyone knows a great idea when they see one, but how many people know how to actually put that idea into action, and create a reality from the intangible? Idea Management means cultivating, perfecting, and utilizing a way to capture a great…
When you collect data from a large group of people like your entire customer base, there’s no wrong way to utilize the information. With such a wealth of knowledge available to you, the sky is the limit for beneficial applications and company progress. Here are a few examples of…