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4 Steps to the Full Experience

September 16, 2016 Published by

Customer Experience

Providing the 5-star customer experience that every company looks for includes a lot more than just luck and hope. This kind of interaction between the customer and the company should not just be an exchange of information and a business transaction, but an experience and a relationship. The…

Letting Your Customers Feel the Love

September 15, 2016 Published by

Customer Appreciation

Customer appreciation is a category that can have very muddy boundaries and goals. Success in this undefined category, however, can bring about success in your customer service endeavors. In general, customer appreciation is definitely worth pursuing.

Customers who are returning to the company make up a vast majority of…

Opening the Floor for Community Input

September 9, 2016 Published by

The IdeaWall is a product in which participation is key – it’s definitely powered by the people. With this in mind it would follow that your community-based organizations are going to benefit the most from such a versatile tool.

Take municipal government for example. With this group it…

The Value of an Idea: Why Collaboration Is Necessary

September 8, 2016 Published by

No great feat is accomplished alone. While one genius idea may seem like it’s the only one of its kind, the reality is that great ideas are just a conflation of other ideas, brought together in an elegant union to improve upon all of them and invent something wonderful….