It may seem like common knowledge what sort of tools a person needs to successfully manage customer feedback: collection methods and rules of organization. But this is just a broad view of a much more nuanced subject which deserves a critical eye to be properly utilized to a…
Customer feedback is one of the most lucrative, beneficial, positive changes to the business world in recent history. Businesses in the past had been built on a single great idea, which flourished into a company, and maintained itself from then on. How do you stay afloat in today’s…
One of the major pitfalls of providing a sub-par system of customer feedback is not allowing the customer to fully express themselves, resulting in half-explained answers or inapplicable data. Avoiding this can take huge amounts of time and effort from your team to create an open, encompassing system which…
Working with customer feedback forums have a huge advantage in that the best and most popular opinions automatically float to the top of the list. This gives users and moderators alike a good look at what the public eye sees as the company’s strongest or weakest points, so that…