The 5 Benefits of a Forum

May 11, 2016 Published by

Once you have your business website running functionally and you feel pretty happy with its interface, it’s time to open that up to public opinion. Your best interest is ask for your customers’ input, and there’s no better way to do that than to encourage use of online forums….

How to Listen

May 10, 2016 Published by

In an ideal world, interactions between a business and a customer would be a logical and rational experience from both sides. In fact, consumers and agents would both like to believe that they are able to approach the situation with a clear head and relay their side of the…

Creating a Customer for Life

May 5, 2016 Published by

Growing up in a small town can have its downsides, but it can also teach someone a whole lot about personal interactions and customer service. In a big city you can blend into the cracks, get lost in the currents of people and receive bland, impersonal service from every…