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How to Monitor Feedback

May 31, 2016 Published by

A huge part of building your company involves listening to the customer’s concerns and comments. Without getting the feedback from your users, you won’t have a good compass to point yourself in a lucrative direction. The old days saw companies using long, annoying surveys that begged for ratings and…

How to Make a Good Forum Great

May 28, 2016 Published by

Online forums have a huge potential benefit to your company. With functional forum, you can increase revenue, customer loyalty, product awareness, and receive important feedback from your users. But without the proper care, your forum could fall a little flat. It’s all about building a community. With a forum,…

The Value of the VOC

May 17, 2016 Published by

The Voice of the Customer (VOC) is a movement in customer service to start listening to the customer when they’re just being themselves, rather than gathering your feedback from cut-and-dried, clinical customer feedback form situations. In today’s technology era, customers are all over Facebook, Twitter, Instagram, Pintrest, and a…

Using Product Roadmaps

May 16, 2016 Published by

Creating a product roadmap is similar to making an outline when you write a paper: it doesn’t necessarily indicate how the exact product will come out, but it keeps you moving toward a goal and creates a more workable flow for progress. A commitment to the roadmap isn’t needed…