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Your Feedback Fallback

October 14, 2016 Published by

Who do you listen to when it comes to collecting feedback? Managing the information involves more than just sorting through a complaints jar at the front desk. There are many people and bodies who wish to make their voices known, so it’s important that you put the right emphasis…

The 3 Simple Truths About Customer Loyalty

October 13, 2016 Published by

Creating a business platform and a product that customers like is one accomplishment. Building a reliable service environment and providing consistent, constant performance is a whole different ballpark. It is, however, also the key to improving your customer loyalty, one of the most lucrative performance indicators on which you…

The Strength of Forums

October 7, 2016 Published by

Collecting customer feedback can be approached in a broad variety of ways, all with their differing advantages and disadvantages. Exploring the options is a solid plan to find the method or methods which work best for your company. As it unfolds, there are a few important things to keep…

The Fate of Your Feedback

October 6, 2016 Published by

Ultimately, what is the point of collecting and sifting through endless piles of customer opinion? Where does the benefit lie? When it comes to customer input, the result is ROI.

ROI, Return on Investment, is one of the main bastions of a business plan which will keep your sails open…